Order Tracking

GlossVida is an edit, not an endless aisle: skincare, face, eye and lip makeup, and the tools and brushes that bring a look together. We work with a vetted network of manufacturing and fulfilment partners and bring their products to you directly, without the markup of a shop floor.

Choosing well is half the promise. Standing behind it is the other half: if something arrives faulty or is not what you ordered, we work it out with you, case by case. If a product simply is not for you, you have 14 days from delivery to send it back unused and in its original condition, as our returns policy explains.

In beauty, the details are the point. A foundation one tone off or a pump that leaks in transit can spoil the moment you open the box, so we prepare each order with care.

• What you chose. We check that your order matches what you selected: the right products, shades, finishes and sizes, down to the brushes in a set.
• Packed to travel. Liquids are closed tight, and fragile pieces, from glass bottles to compacts, are packed so they travel well.

If anything arrives damaged or not as described, contact us and we will put it right.

Orders are normally prepared within 1 to 2 business days of your order confirmation email, not counting weekends and public holidays. We ship from partner facilities in Poland, China, Hong Kong and elsewhere, chosen product by product, so your serum and your brushes may be prepared in different places.

Black Friday and Cyber Monday, the run-up to Christmas and New Year, Valentine's Day, Mother's Day and the summer sales bring a wave of orders. In sale periods our usual processing time does not apply: preparation takes longer, carriers carry heavier loads and scans come further apart. Shopping for a gift or a date that matters? Order early and track your order here as it moves.

Delivery estimates are counted from dispatch. As a guide, allow about 3 to 5 business days to the United States, 1 to 3 weeks to the United Kingdom and the European Union, and 2 to 4 weeks elsewhere. Standard shipping is a flat rate, free above $50 in the US, $75 in the UK and $90 in the EU, and the free option can take a few days longer.

These are honest estimates, not promises: weather, customs and carrier backlogs can add days, and some international routes do not offer end-to-end tracking. Where that is the case, our satisfaction guarantee stands in its place. For every rate and timeframe, and what happens if you are out when the courier calls, read our delivery information.

Every order can give you something back. Members of our loyalty programme earn from 1 point per $1 spent, plus 100 points for creating an account and 50 for writing a review. Redeem them at checkout, starting at $5 off for 500 points. They never expire while your account stays active, and at the Gold tier, free shipping becomes one of your perks.

If something on your tracking does not look right, or you simply have a question, talk to us. We are a small team and read every message. Reach us through our contact page or at support@glossvida.com, with your order number so we can find it straight away.

If you have already spoken to us and the issue is still not resolved, you can raise a formal complaint. Our complaints page sets out the process: complaints are usually resolved within 3 business days, and you will usually have our final response within 3 weeks.